Bagshaws LLP have been trading successfully in the Midlands since 1871 and our reputation for integrity is very important to us.
The complex nature of the work we carry out, justify the stringent guidelines that we adhere to. As RICS and CAAV accredited members, we can be relied upon to work to the best industry standards.
As an RICS regulated firm we are required to advise you that all financial transactions at the sale are conducted with Bagshaws LLP acting as Principal. If any monies are held on your account, they will be deposited with the Royal Bank of Scotland, Uttoxeter Branch account Bagshaws LLP No. 5 Clients Account. This is an interest bearing account with any interest being retained to offset Bank charges. The RICS Client Money Protection Scheme will apply to all monies held in this account. This scheme, which includes regulatory reviews, is a free service provided to clients of RICS-regulated firms. Details of this scheme can be found the RICS website.
Money Laundering Regulations 2007
In order to comply with Money Laundering Regulations 2007, all auction purchasers must provide two forms of identification. This means that a passport or driving licence together with a utility bill for proof of address at the time of signing the contract. We are also unable to accept cash in sums greater than €10,000. Please contact the auctioneers to discuss methods of cash payment prior to the sale.
Some of the particulars on this website contain details about properties being sold at auction. Those details are subject to change up to and including the day of the auction. Please check our website and look out for any additional materials available on the day of the auction, in order to stay fully informed with the up to date information.
For the assistance of prospective purchasers, the following are definitions relating to the Guide Price and the Reserve Price;
Guide Price: An indication of the Agent’s opinion of value and the seller’s current minimum acceptable price at auction. The guide price or range of guide prices is given to assist consumers in deciding whether or not to pursue a purchase. It is sometimes the case that a provisional reserve range is agreed between the seller and the auctioneer at the start of marketing. As the reserve is not fixed at this stage and can be adjusted by the seller at any time up to the day of the auction in the light of interest shown during the marketing period, a guide price is issued. This guide price can be shown in the form of a minimum and maximum price range within which an acceptable sale price (reserve) would fall, or as a single price figure within 10% of which the minimum acceptable price (reserve) would fall. A guide price is different to a reserve price (see separate definition). Both the guide price and the reserve price can be subject to change up to and including the day of the auction.
Reserve Price: the seller’s minimum acceptable price at auction and the figure below which the auctioneer cannot sell. The reserve price is not disclosed and remains confidential between the seller and the auctioneer. Both the guide price and the reserve price can be subject to change up to and including the immediately prior to the auction.
When you rent a residential property through Bagshaws LLP, non-optional charges will be payable. This statement aims to give a clear understanding to potential tenants of the charges payable, when they apply and how they are calculated. These charges are excluded from the advertised rent. When you apply to rent a property, the following costs apply (some may apply in certain situations only).
Referencing fee: Charged at £60 including VAT per person. This fee is non-refundable and applies to anyone over 18 taking on the tenancy (excludes dependent's e. children of the tenant who are over 18).
Guarantor Fee: Charged at £60 including VAT. This fee is non-refundable.
Inventory Fee: You will not be charged for a contribution to the preparation of the Inventory and Record of Condition.
Deposit: This is usually equal to one month's rent plus £100. If the property you are renting has a monthly rent of £600 then the deposit will usually equal £700 unless the landlord requests a higher deposit to be taken. We will clearly state the deposit for each property in the property details.
Bagshaws' valuers are not only professional members of the RICS, but also members of the RICS Valuer Registration Scheme. Valuer Registration is a quality assurance mechanism that monitors all registered RICS members who carry out 'Red Book' valuations and ensures consistent standards.
By appointing an RICS Registered Valuer, you can be confident that you are working with regulated and qualified professionals who:
• adhere to the 'Red Book' valuation standards
• are committed to openness and transparency
• are experts in their field, delivering credible and high-quality reports.
Valuer Registration aims to ensure the quality of valuations, raise the credibility of valuers and provide clients with a clearly identifiable designation of international standards, quality and the consistent application of 'Red Book' standard.
Whilst we strive to always provide a professional and personal service to our clients, on the rare occasion where expectations are not felt to be met, we operate a stringent complaints handling procedure.
What to do if you are dissatisfied with our service
We aim to offer all of our clients an efficient service, however, as a regulated RICS firm, we have in place a CHP (Complaints Handling Procedure), which meets the regulatory requirements. Our CHP has two stages and explains how to proceed if you have a complaint or are otherwise dissatisfied with the service this firm has provided.
Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are happy with the outcome of the investigation, the matter will conclude. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
If you have spoken to us about your complaint, either face to face or over the telephone, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the situation, reasons for your complaint and a written record of it.
Please send your written complaint to:
Alastair Sneddon (Senior Partner)
The Agricultural Business Centre
Tel. No: 01629 812777
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers, dependent on your situation:
a) For Consumer Clients (a person acting outside the course of any business of their own) for matter relating to property sales and lettings. The contact details are:
The Property Ombudsman
43-55 Milford Street
Tel. No: 01722 333306
Email: www.tpos.co.uk/contact Website: www.tpos.co.uk
For Consumer Clients (a person acting outside the course of any business of their own) for matters relating to surveying). The contact details are;
Centre for Effective Dispute Resolution (CEDR)
70 Fleet Street,
Tel No.:020 7536 6000
b) For Business-to-Business clients, the contact details are:
Tel. No: 020 7695 1670