Bagshaws LLP have been trading successfully in the Midlands since 1871 and our reputation for integrity is very important to us.
The complex nature of the work we carry out, justify the stringent guidelines that we adhere to. As RICS and CAAV accredited members, we can be relied upon to work to the best industry standards.
Please find below details of the regulations Bagshaws adhere to.
Client Money Protection
Any monies relating to clients are held in a Clients’ bank account. The RICS Client Money Protection Scheme will apply to monies held in Clients’ accounts, as detailed briefly below. This scheme, which includes regulatory reviews, is a free service provided to clients of RICS-regulated firms.
All Client Money is held in a Client Money Account with a bank regulated by the Prudential Regulatory Authority and the Financial Conduct Authority.
Details of this scheme can be found the RICS website – https://www.rics.org/uk/upholding-professional-standards/standards-of-conduct/client-money/
Our certificate can be found here – RICS Client Money Protection Certificate
Our company policy can be found here – BAGSHAWS LLP CLIENT MONEY
Livestock markets and Dispersal sales
For the avoidance of doubt, it is important to note that sales through our Livestock Markets are conducted with Bagshaws LLP acting as Principal. Financial transactions on such sales are not therefore classed as client monies and no cover is available from the RICS Client Money Protection Scheme.
Other sales, including Farm Dispersal Sales, are conducted with Bagshaws LLP acting as Agent. Subject to the exception detailed below, financial transactions on such sales are therefore classed as client monies and cover is available from the RICS Client Money Protection Scheme.
For other sales, any payments to be made to vendors in advance of monies being received from purchasers are to be made by Bagshaws LLP acting as Principal. Such transactions are not therefore classed as client monies and no cover is available from the RICS Client Money Protection Scheme.
Professional and surveying activities
For Bagshaws professional and surveying activities, including property management, any monies held on your account, will be deposited with the Royal Bank of Scotland, Bagshaws LLP No. 5 Clients Account.
Property Management/Rentals (Bury & Hilton)
For Bury and Hilton property management and rentals, any monies held on account will be deposited with Royal Bank of Scotland, Bagshaws LLP No. 9 Clients Account.
Money Laundering Regulations 2019
In order to comply with Money Laundering Regulations 2019, all property vendors/ purchasers, must provide two forms of identification.
In addition to this, we are also required by law to verify the identity and address of everyone who offers, bids or buys at our property auctions. An auction registration form can be found on the auction page of our website.
Livestock markets/farm dispersal sales/property auctions – We are unable to accept cash in sums greater than the equivalent of €10,000. Please contact the auctioneers to discuss methods of cash payment prior to the sale.
Rental properties – we are unable to accept cash as a deposit for your property. Payment is made by BACS or card.
Bank account details – we will never notify you of any changes to our bank details via email or telephone. If you are unsure of our bank details for payments, please contact us in person to verify them before sending funds
RICS Valuer Registration Scheme
Bagshaws’ valuers are not only professional members of the RICS, but also members of the RICS Valuer Registration Scheme. Valuer Registration is a quality assurance mechanism that monitors all registered RICS members who carry out ‘Red Book’ valuations and ensures consistent standards.
By appointing an RICS Registered Valuer, you can be confident that you are working with regulated and qualified professionals who:
• adhere to the ‘Red Book’ valuation standards
• are committed to openness and transparency
• are experts in their field, delivering credible and high-quality reports.
Valuer Registration aims to ensure the quality of valuations, raise the credibility of valuers and provide clients with a clearly identifiable designation of international standards, quality and the consistent application of ‘Red Book’ standard.
Complaints Handling Procedure
What to do if you are dissatisfied with our service
We aim to offer all of our clients an efficient service, however, as a regulated RICS firm, we have in place a CHP (Complaints Handling Procedure), which meets the regulatory requirements. Our CHP has two stages and explains how to proceed if you have a complaint or are otherwise dissatisfied with the service this firm has provided.
Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are happy with the outcome of the investigation, the matter will conclude. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
If you have spoken to us about your complaint, either face to face or over the telephone, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the situation, reasons for your complaint and a written record of it.
Please send your written complaint to:
Alastair Sneddon (Senior Partner), Bagshaws LLP. The Agricultural Business Centre, Bakewell. DE45 1AH
Tel. No: 01629 812777 Email: Alastair.Sneddon@bagshaws.com
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
For property sales/lettings only (the timeframe is as below in line with The Property Ombudsman guidelines)- we will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the Partner at the office where the sale/letting was managed. Your file will be reviewed and the member of staff who dealt with you will be spoken to. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Senior Partner.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge, please see Stage 2 below.
Please note – You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers, dependent on your situation:
a) For Consumer Clients (a person acting outside the course of any business of their own) for matter relating to property sales and lettings. The contact details are:
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury. Wiltshire. SP1 2BP
Tel. No: 01722 333306 Email: email@example.com Website: www.tpos.co.uk
For Consumer Clients (a person acting outside the course of any business of their own) for matters relating to surveying). The contact details are;
Centre for Effective Dispute Resolution (CEDR), 70 Fleet Street, London, EC4Y 1EU
Tel No: 020 7536 6000 Email: firstname.lastname@example.org Website: www.cedr.com
b) For Business-to-Business clients, the contact details are:
RICS Dispute Resolution Service, 55 Colmore Row, Birmingham, B3 2AA